**Refund Policy for Selfphie.com**
*Effective Date: 19/01/2025
At Selfphie.com, we aim to provide you with a seamless social networking experience and services that add value to your interactions and connections. However, we understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued for services or purchases made on Selfphie.com.
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### **1. Eligibility for Refunds**
Refunds are considered under the following circumstances:
- **Subscription Services:**
Refunds for subscription-based services (e.g., premium features, ad-free browsing) are only available within the first 7 days of purchase, provided you have not significantly used the service during this period.
- **One-Time Purchases:**
Refunds for one-time purchases (e.g., virtual goods, in-app purchases) are issued only in cases of technical errors, duplicate transactions, or when the purchased service was not delivered as promised.
- **Promotional Offers:**
Purchases made during promotional offers or at discounted rates are non-refundable unless explicitly stated otherwise in the promotion’s terms and conditions.
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### **2. Non-Refundable Items**
Refunds will not be provided under the following conditions:
- Dissatisfaction due to subjective reasons, such as preferences or changes of mind.
- Purchases made in violation of our [Terms of Service](https://selfphie.com/terms) or [Community Guidelines](https://selfphie.com/community).
- Instances where the services have been fully utilized or consumed.
- If the refund request is submitted after 30 days of the original purchase date.
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### **3. Refund Request Process**
To request a refund, please follow these steps:
1. **Submit a Request:** Contact us at [support@selfphie.com](mailto:support@selfphie.com) with the subject line “Refund Request.”
2. **Provide Necessary Information:** Include the following details in your email:
- Your full name and registered email address.
- Transaction ID or receipt of the purchase.
- Reason for the refund request.
- Any supporting evidence (e.g., screenshots, error messages).
3. **Review and Processing:**
- Our team will review your request and respond within 7 business days.
- Approved refunds will be processed within 14 business days and issued to the original payment method.
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### **4. Refund Limitations**
- Refunds are only issued in the currency used for the original transaction.
- Any transaction fees or currency conversion costs incurred during the purchase are non-refundable.
- Selfphie.com is not responsible for delays caused by payment processors or financial institutions.
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### **5. Disputes and Chargebacks**
We encourage you to reach out to us before initiating a chargeback or dispute through your bank or payment provider. Chargebacks without prior communication may result in the suspension or termination of your Selfphie.com account.
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### **6. Changes to This Policy**
Selfphie.com reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend you review this policy periodically to stay informed about our refund practices.
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### **Contact Us**
If you have any questions or concerns about our Refund Policy, please contact us at:
- Email: [support@selfphie.com](mailto:support@selfphie.com)
- Website: [https://selfphie.com](https://selfphie.com)
By using Selfphie.com, you acknowledge that you have read, understood, and agree to this Refund Policy.
